We have supplied some answers to frequently asked questions for the property. Please take a moment to review.
What are my condo fees used for?
Your payment amount is based on your beneficial interest and the monies are used for the repair, maintenance, preservation, and administration of all common areas and amenities.
When are my condo fees due?
Your payment is due on the first of the month. The documents do allow for a grace period of 20 days before any late charges can be assessed.
What is the payment procedure?
All payments should be in by the first of the month as stated, you may either make your payment in person at the office or mail your payment to the office by 20th of the month. The office address is:
Hingham Woods Condominium
150 Beal Street
Hingham, MA 02043
Who do I contact for maintenance service requests?
If you have a maintenance request you may call the office during normal business hours at 781-740-1608. If the office is closed, you may leave a message and we will address on the next business day. Reading below may help you determine your course of action regarding your maintenance issue.
What is considered Home Owner responsibility and what is considered Association responsibility?
This question can be confusing to unit owners, but using the following rule of thumb may help answer your question. If there is a particular, appliance, structure, or situation that pertains to or serves your individual unit only, than that typically is "unit owner responsibility". If there is an appliance, structure, or situation that pertains to common area, or the complex in general, than typically it is "association responsibility", however not always. For example, if your furnace, stove, or plumbing fails, this would be a situation in which the unit owner would be responsible to fix or maintain. If there is a situation in which your building roof was leaking, or your patio deck flooring was loose, this would be an area in which the association would be responsible to fix or maintain. There is a section in the Condo Docs that references "Boundaries of Unit". This section is very helpful in determining where responsibilities lie. While each situation is handled on a case by case basis, the Docs are a good place to start to search for information.
Why do some of the landscaped areas of the property look better maintained than others?
While we provide all of the landscaped areas of the property with the same maintenance structure, many of the "sparse areas" of the property are in this condition due to the high acidity caused from the trees on the property. Many of these areas have a high density of Pine trees which emit an acid in the soil. This will often cause poor grass growth, which leads to a dirt and rocky finish. Unfortunately, the removal of the trees is a large expense, but the Board, the Building and Grounds Committee, and the Landscapers are reviewing some solutions to the problems.
What are the clubhouse hours?
The clubhouse hours are 5:00 a.m. to 10:00 p.m. Swipe card access is permissible during these hours. After 10:00 p.m. the building will be in shut down mode with no access. Function Room rentals can remain in the room until 12:00 midnight at which time the building will then go into shut down mode.
What is a Reserve Study?
Per the by-laws for the property, we are required to hire a reserve study engineer to perform a study of the property. This study provides us with information regarding the current condition of the property, along with information pertaining to future projects needed to maintain the property. This study is used as a "tool" or "guide" to help us better plan how to budget money to fund improvements along with the funding of regular maintenance for the property.
What do I do if I have damage from a leak or notice a leak?
Any leak, or damage from a leak should always be reported to the office. It is important that the management first identify the source of the leak, so that we can mitigate any further damages. Once the source has been determined, and a resolution to the leak has been determined, all unit owners should contact their home owners insurance. Regardless of the source of the leak unit owners should make their insurance companies aware of the damage. If the source of the leak is determined to be coming from a non "common area" such as a neighbor's unit, it is the responsibility of that unit owner to contact the other unit owner. If the source of the leak is to be determined from a common area such as a roof leak, the management will make every necessary arrangement to cure the problem first. Typically we would then monitor the repair to see in fact if we have resolved the problem, then provide repair to the damage.